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Angry customer arguing with cashier

Handling Disruptive People in Public Facilities

Certain facilities have an “invitee relationship” with the public, and they actively encourage people to use their hotels, bars, restaurants, movie theaters, or nightclubs. Beyond just the hospitality industries, other public facilities include hospitals and medical clinics, stores and malls, churches, libraries, and parks. Facility managers and their security teams need to know how to […]

Visitors in a busy office

Developing and Implementing a Workplace Visitors Policy

Many organizations rely on visits from clients and/or vendors as a part of normal business operations, while others strictly forbid outside access to their offices. Regardless of how your business operates, however, there should be a clear workplace visitor policy in place, and it needs to be communicated to all employees. These policies serve to […]

Security Cameras Capture Cable Company Employee Stealing Customer’s Canine

Facility managers know the joys of dealing with their cable and internet provider. A phone call for a simple service request usually entails navigating automated menus, redirected calls, and when you finally get someone on the line, a hard sales pitch to expand your service package. However, one rather enterprising Spectrum employee in Riverside, California […]

Modern office with updated lighting

Should You Consider Human-Centric Lighting at Your Facility?

Since humans first appeared on the planet, our lives have been heavily dictated by the natural rhythms of the day/night cycle. The ability to control fire allowed our ancestors to extend certain daytime and work activities into the evening, but it wasn’t until the invention of modern electrical lighting that people were able to shift […]

Visitors in a busy office

Essential Tips for Your Facility’s Next Security Guard Contract

There can be a substantial disconnect between what a security firm offers in terms of staffing a facility with its officers versus what the client actually wants. Some facility managers may have misguided expectations regarding what they can get for the fees they are willing to pay, while on the flip side of the coin, […]

Exhausted worker wipes his forehead

Overcoming Fatigue Risks at Your Facility

Fatigue often goes underrecognized as a risk factor in many work environments. Workers are at a higher risk of suffering fatigue-related incidents in environments containing key factors such as long working hours, on-call work, seasonal highs, shiftwork, physically and mentally demanding work, boring and monotonous work, safety-sensitive work, and driving operations.

Facility with Trees

Protecting Your Facility with Zone Thinking

While some facilities rarely see clients or customers because they have no need to come to the site, other buildings for public agencies and private sector companies get a lot of foot traffic. It’s important to set up zones of access based on the need to control how nonemployees go to certain places inside the […]

Businesswoman holding her back in pain while working at her desk

Some Suggestions for Better Office Ergonomics

Back pain, whether chronic or acute, is one of the most common (and complained about) ergonomic injuries. While they may not be the source of the issue, there’s a good deal of blame to be placed at the feet of changes in chair design over the years. As a facility manager, you’re quite likely to […]