Tag: FM

How to Develop a Customer Service Culture in Your Facilities Management Company

By Ralph P. Sita Jr., FieldBin Nov 9, 2023 Human Resources

Updated: Nov 9, 2023

What makes quality customer service so important? Let’s find the answer in the numbers: 94% of customers will want to make another purchase if they enjoy a good customer service experience; 60% of business leaders say there is a strong link between high-quality customer service and improved customer retention; and 88% of customers feel the […]

Managing VOCs and Odors in Commercial Workspaces

By Chester Avey, Contributing Writer Oct 3, 2023 Heating and Cooling

Updated: Oct 3, 2023

Facilities managers know the importance of maintaining proper indoor air quality (IAQ). As far as critical issues go, air quality, ventilation, and the prevention of pollutants are up there, as they pose a severe health risk to workers, not to mention productivity and efficiency. One of the most prevalent indoor air contaminants is volatile organic […]