Practical Facilities Tips, News & Advice.
In facilities management, quality assurance (QA) is often mistakenly viewed as a simple checklist to confirm that a job was completed correctly. While this is a component, QA is more valuable when used as a partner in teaching and growth for the entire team, not merely an inspector of results. This shift in mindset is […]
It’s a good habit to routinely check ourselves—whether it’s to mark progress on our goals or simply to correct if something is off. Self-assessment can be easily overlooked, especially in industries like facilities management where attention is divided among tasks and challenges. However, it remains a powerful tool to assure quality, mitigate risk, and avoid […]
George Alvarado is the quality assurance and training director at C&W Services, an integrated facility services provider to more than 600 customers in the United States, Canada, and Puerto Rico. He is responsible for developing, researching, reviewing, and validating training content and quality assurance tools. He also collaborates with account leaders to evaluate adherence to […]