Facilities management (FM) professionals are encountering greater workloads, more responsibilities, and numerous budgetary challenges, yet job satisfaction within the industry remains steadfastly high.
That’s according to the new “Voice of the Facility Manager” report from proptech firm MRI Software. Key findings of the report include:
- Workloads and responsibilities have increased over the last three years, but operating budgets have not kept pace.
- Nevertheless, 76% of respondents stated that they are happy with the flexibility and job security of their roles. Furthermore, 82% expect to be working in the industry in three years’ time.
- Emerging trends such as hybrid work and flexible workplaces have not led to major disruptions, in contrast to what industry insiders might have expected.
- FMs recognize the promise of AI and IoT, but adoption of these technologies has been limited.
“FMs are facing a lot of stress, but they are rising above it,” said Carla Hinson, VP of North America solutions and innovation at MRI Software. “On one hand, increased workloads are a positive sign because they suggest that decision-makers recognize FM as a business imperative. However, technology investment is essential to support the growing responsibilities of facilities managers.”
Hinson continued, “As FM-related data becomes more valuable for strategic decision-making, technology initiatives will gain momentum.”
More than 100 facilities managers across North America participated in the survey, which MRI conducted between December 2024 and January 2025. Respondents represented a variety of demographics and roles within facilities management. The full report is available for download here.
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